OneRelo Worldwide

Full job description

Now Hiring: General Manager – Moving CompanyLocation: Reno, NVCompany:

OneRelo Worldwide

Are you a driven leader with a passion for operations, logistics, and team development? We are a household and commercial moving and relocation company, Agent for United Vanlines, seeking an experienced General Manager to oversee daily operations, drive business growth, and deliver exceptional customer service.

Key Responsibilities:

 Daily Operations Management: Oversee dispatch, scheduling, and routing of all residential and commercial moves; ensure crews, trucks, and equipment are properly assigned and utilized

 Crew Leadership & Staffing: Hire, train, schedule, and supervise movers, drivers, and office staff; conduct performance reviews and enforce accountability standards

 Fleet & Equipment Oversight: Manage maintenance schedules for trucks and moving equipment; coordinate repairs and ensure DOT compliance and safety readiness

 Customer Experience Management: Monitor bookings from initial inquiry through job completion; handle escalated customer concerns, claims, and damage reports professionally

 Sales & Estimating Oversight: Review estimates for accuracy and profitability; assist with large or complex move quotes; ensure proper pricing, upselling, and contract compliance

 Financial Performance: Track daily and weekly revenue, payroll, and operating costs; manage budgets; identify opportunities to improve margins and reduce waste

 Compliance & Safety: Ensure adherence to local, state, and federal regulations (including licensing, insurance, and safety standards); lead regular safety meetings and training

 Process Improvement: Implement and refine SOPs for packing, loading, transportation, and delivery; improve efficiency, reduce damages, and increase on-time performance

 Vendor & Inventory Management: Maintain relationships with suppliers; oversee inventory of packing materials and supplies to prevent shortages or overstock

 Reporting & KPIs: Analyze performance metrics such as job completion times, damage claims, customer satisfaction scores, and revenue per move; report to ownership regularly

Qualifications:

 Proven experience in operations or general management (moving/logistics industry preferred)

 Strong leadership and team management skills

 Excellent organizational and problem-solving abilities

 Financial acumen and experience managing budgets

 Outstanding communication and customer service skills

 Ability to thrive in a fast-paced, hands-on environment

Pay: $85,000.00 - $100,000.00 per year